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Activity Questions

Activity Questions

Q Activity Questions Instructions: First, read the fly letter (claim letter) and the fly response letter (a letter of adjustment). Next, answer the following questions: 1. How well does the writer of the claim letter present his case? 2. How effective is the adjustment letter? 3. Does the writer of the adjustment letter succeed in showing that the company’s procedures for ensuring hygiene are effective? 4. Does this same writer succeed in projecting a professional tone? Prepare your answers for class discussion on Friday or send them to the drop box. Everyone who does one of the two will receive extra credit

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The writer of the claim letter presents his case well by not exaggerating but keeping the letter short and to the point. There is no abusive or vulgar words used in the letter. The adjustment letter is effective because it attempts to satisfy the customer. The writer of the adjustment letter succeeds in showing that the company’s procedures for ensuring hygiene are effective. This is because there is mentioning of the regular activities conducted to maintain hygiene and preserve quality of the product.